Our Services

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Offering advice about whom to contact, what questions to ask, and how to navigate the healthcare system to get the information patients seek.

Providing in-person support during medical appointments to assist patients in getting questions answered, concerns addressed, and healthcare options understood. 

*In-person Document & Form Support included in service* 

(LOCATION DEPENDENT)

Investigating which drugs, providers, or services are covered under a patient’s plan to optimize their healthcare access.

Helping to appeal authorization and pre-certification denials.

New Patient Forms and Paperwork: Assisting with the completion of new patient forms and other healthcare documents, striving to make the process stress-free and accurate.

Medical Records Transfer: 

Aiding patients in the process of securely transferring medical records between healthcare providers to streamline patient care and continuity.

Enrolling in Financial Assistance, Co-pay Assistance & Program Enrollment: 

Completing paperwork for copay assistance programs and enrolling patients in available financial support options in efforts to reduce their healthcare costs.

Reviewing Medical Bills: 

Going through medical bills with patients to help them understand the charges, identify errors, and advise them to only pay for what they truly owe.

Medical Jargon Assistance: 

Helping to break down complex terms and instructions into easy-to-understand language, so patients may feel confident in their healthcare decisions.

Explaining Coverage Terms: Clarifying insurance terminology so patients and their caretakers can better navigate their insurance plans and coverage options.

Aiding patients in locating new medical providers & scheduling appointments with new doctors.

Locating hard-to-find or backordered medications & investigating appropriate alternatives to prescribed brand of medication.

Regular contact and reminder calls to improve patient compliance with appointments, medications, and regular care.